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Frequently Asked Questions
Shopping at Ruedor
Every piece in our collection has been meticulously authenticated by our team of experts.
Absolutely! If you would like additional photos or details about any of our pieces, please contact us at info@ruedor.com. We’re happy to provide more information to help you make your selection.
Order
Yes, we ship globally. Please note that shipping costs and delivery times vary by location. All applicable duties and taxes will be your responsibility.
Placing an order is simple. Once you’ve found the piece you love, click on the 'Add to Cart' button and proceed to checkout. Follow the instructions to complete your purchase. If you encounter any issues, our Customer Service team is here to assist.
Shipping
Orders are typically processed within 1-2 business days. Our jewelry is located at an external bank vault with limited accessibility. Shipping times depend on your location and the shipping method selected at checkout. You’ll receive a tracking number once your order has been dispatched. Please let us know if you need your order by a specific date.
If your order hasn’t been shipped yet, we can update your shipping address. Please contact us immediately at info@ruedor.com with your order number and the new address.
Returns
We accept returns within 14 days of delivery. Items must be returned in their original condition and packaging. Please note that return shipping costs are the responsibility of the customer. Custom or personalized orders are non-returnable.
To initiate a return, please contact us at info@ruedor.com with your order number and reason for return. We’ll provide you with instructions on how to proceed.
Product Care
Vintage jewelry requires special care. Avoid direct contact with water, perfumes, and chemicals. Store your jewelry in a dry place, away from direct sunlight. For specific care instructions, contact us.
Payment
We accept all major credit cards, PayPal, and other digital payment methods. All transactions are securely processed.
Security
Yes, your privacy and security are of utmost importance to us. Our website is secured with SSL encryption, and we do not store credit card details nor share your personal information with third parties.